Frequently Asked
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Reservation
The check-in and check-out process will be communicated to you in the booking confirmation email. Typically, you will receive instructions on how to access the property, retrieve the keys, and return them at the end of your stay. If you have any questions or need assistance, our customer support team is available to help.
Modification and cancellation policies may vary depending on the property owner. You can view the specific terms and conditions related to modifications and cancellations on the property listing page or in the booking confirmation email. If you need assistance, please reach out to our customer support team
Whether pets are allowed depends on the specific properties pet policy. Some properties are pet-friendly, while others may have restrictions or additional fees for pets. Please check the property listing or contact the property owner directly to inquire about their pet policy.
Early check-in or late check-out requests are subject to availability and the property owner's policies. You can make a request through our customer support team, and we will do our best to accommodate your needs. Please note that additional fees may apply for early check-in or late check-out.
Hosting events or parties in the rental property is not permitted. The properties listed on our website are primarily intended for short-term accommodation purposes and may not be suitable for hosting large gatherings or events. Please respect the property owner's policies and the comfort of the neighbors by refraining from organizing parties or events on the premises.
Payment and Cancellation
Our cancellation policy depends on the property owner and the specific terms they have set. You can find the cancellation policy details on the property listing page or during the booking process. It's important to review the policy before making a reservation to understand any potential fees or restrictions.
Yes, the rental properties are typically cleaned before and after each guest's stay. Cleaning procedures may include sanitizing surfaces, refreshing linens, and ensuring a clean and comfortable environment. If you have specific concerns or questions about the cleaning process, please reach out to the property owner.
If you encounter any problems or maintenance issues during your stay, please notify the property owner or their designated representative immediately. They will provide guidance on how to report the issue and work towards resolving it as quickly as possible. If it is an emergency, follow the provided emergency contact information.
Depending on the owner's policies, some properties may offer long-term rental options. Long-term rentals typically involve stays of 30 days or more. If you are interested in a long-term rental, please contact the property owner directly to inquire about availability, rates, and any specific terms.
Once you have successfully completed the booking process and made the payment, you should receive a booking confirmation email shortly afterward. This email will include the details of your reservation, including the dates of your stay, the property information, and any other relevant information provided by the property owner.